Help & information center

Step 1

On desktop: in the side menu, find the «Max» item.

Step 2

On mobile: use the bottom navigation or full menu to open «Max».

Step 3

Tap «Max» — the chat panel opens.

Step 4

Type your message in your interface language (Hebrew or English).

Step 5

To paste text: focus the input and paste (Ctrl+V / Cmd+V).

Step 6

To attach a file from your device: use the attach button if shown in the chat.

Step 7

To attach from the media library: open the media picker and select an image or video.

Step 8

When Max shows quick-reply buttons, tap the one that matches your answer.

Step 9

Before creating a campaign, publishing a post, or changing live budget, you must confirm — only approve if you intend the action.

Step 1

Sponsored campaigns: build or update drafts — name, budget, objective, destination URL, pixel, lead forms, pages, audiences, ads, sync to Meta — only after you approve.

Step 2

Existing campaigns: pause, resume, fix a missing URL after a publish error, tweak an ad or audience — again with approval before execution.

Step 3

Images & visual ads: when you clearly ask to «generate an image» or a designed ad — not when you only say «create the campaign» (that runs the full campaign flow).

Step 4

Performance: campaign summaries, custom date ranges, breakdowns (platform, geo, age, gender, creative assets, hour of day, etc.) based on what Meta returns.

Step 5

Market research: web search (Tavily) for competitors, trends, news — often combined with your account data when both are needed.

Step 6

Organic posting: publish to connected networks, including images created in chat — only after you approve the publish action.

Step 1

Pick the correct brand in the brand switcher at the top of the sidebar — data is scoped to the active brand and organization.

Step 2

The home page shows an overview and shortcuts (as implemented for your account).

Step 3

Navigate to Create, Campaigns, Analytics, etc. from the sidebar on desktop or the mobile footer menu.

Step 1

«Create campaign» — full Meta ads wizard (Max AI mode or manual build).

Step 2

«Boost post» — turn an existing Facebook or Instagram page post into a promoted ad.

Step 3

«Create post» — write / AI-assist, attach media, publish or schedule to selected networks.

Step 4

«Create image» — AI image flow in three steps: idea, design, result.

Step 1

Start: choose manual mode or AI-assisted mode.

Step 2

In AI mode, describe the post (optional inspiration images, brand alignment) and generate per on-screen actions.

Step 3

Platforms: select which connected accounts to publish to and the post type — feed, story, carousel, or reel where supported.

Step 4

Platform settings: fill network-specific options (e.g. TikTok privacy, comments, branded content flags).

Step 5

Content: write copy, add images/video from the library or upload. Open the Max content helper if you want AI help for text or images.

Step 6

Review: check previews per network, choose publish now or pick a future schedule.

Step 7

Publish: confirm; if something fails (disconnected account, story missing media, etc.), read the toast/message, fix, retry.

Step 1

Create → Create image.

Step 2

Idea step: describe the image, optional text-on-image, reference images, optional persona from the brand.

Step 3

Design step: pick style (e.g. realistic, minimalist, bold ad), lighting, and resolution.

Step 4

Result step: generate; then refine with a prompt, undo refinement, download, or save to the library.

Step 1

Create → Create text (when available in your menu) or open the text creation route from the dashboard.

Step 2

Purpose: pick text type — social post, ad copy, email, blog intro, product description, or landing page.

Step 3

Brand: confirm or adjust brand context so tone matches.

Step 4

Persona (optional): pick a brand persona to aim the copy at that audience.

Step 5

Style: choose target platform, length (short/medium/long), and tone (professional, friendly, persuasive, etc.).

Step 6

Enter a topic or brief, generate; you can ask for a refinement pass on the result.

Step 7

Copy the output into a post, ad, or Max.

Step 1

Create → Create video when your workspace exposes that path.

Step 2

Describe the idea, product, or scene per the wizard fields.

Step 3

Start generation and wait for processing (progress is shown in the UI).

Step 4

When done: preview, download, or save to the media library from the buttons.

Step 5

If an «extend video» flow exists, you can append a continuation with a separate prompt (limits are shown on screen).

Step 1

Open «My posts» from the menu.

Step 2

See posts published through Iconzon — status, dates, and actions as shown.

Step 3

Return to drafts or retry publish when the UI allows.

Step 1

Open «Media library».

Step 2

Upload new files or pick assets generated earlier (e.g. AI images).

Step 3

When composing a post or ad, attach from the library instead of re-uploading every time.

Step 1

Entry: Create → Create campaign, or open an existing draft from Campaigns.

Step 2

Pick mode at the top: «Max AI» (default) or «Manual — I build myself».

Step 3

AI — Step 1 «Prompt»: describe what to promote, optional URL or catalog product, brand personas, and the «Say to Max» field for extra guidance.

Step 4

After submit, a short transition runs while Max analyzes; when done you land on «Validation & settings» automatically.

Step 5

Validation & settings: choose ad account, Facebook page and Instagram actor, platforms, campaign type (leads, sales, traffic, etc.), precise destination (new/existing lead form, website + pixel, WhatsApp…), budget (daily or lifetime), budget optimization (CBO vs ABO), dates, pixel and conversion event when required.

Step 6

Strategy: pick one of Max's strategy options and the strategy tier (affects how many audiences / ad sets).

Step 7

Build — part A | Audiences: per audience set name, age, gender, locations (at least one location each), interests, custom or lookalike audiences, Advantage+ toggle, per-ad-set budget if ABO.

Step 8

Build — part B | Ads: pick media source — Max, library, upload, or existing page post; fill headline, primary text, description, CTA and destination URL as needed; multiple lines enable Dynamic Creative; pick placements (automatic or manual).

Step 9

Review: check the preview, fix validation errors, save draft or click «Publish to Meta».

Step 10

If publish fails, read the error — often missing URL, billing in Meta, or targeting issues; update fields and retry.

Step 1

Create → Boost post.

Step 2

Step 1: choose Facebook or Instagram; if you have multiple pages/accounts, pick the right one; then select a post from the list.

Step 3

Step 2: pick objective — engagement, awareness, or traffic. Traffic requires a destination URL and CTA. Set daily budget, optional end date, automatic or custom audience (age, gender, locations, interests), optional pixel.

Step 4

Step 3: review details and confirm publish to Meta.

Step 1

You reach the review screen after the campaign wizard or Max, or via a review link from chat.

Step 2

Per avatar / ad set: check headline, primary text, description, and image; edit manually or fix/regenerate creative.

Step 3

If there are multiple copy variations, skim them before approval.

Step 4

Save as draft keeps the campaign in Iconzon without publishing to Meta; reopen anytime from the list.

Step 5

Approve & publish to Meta only after checks; on errors read the message (URL, billing, policy) and fix.

Step 6

After a successful publish, track status in the campaign list and Meta Ads Manager.

Step 1

Campaigns lists all org campaigns; open a row for edit, status, and Meta sync.

Step 2

Pause or activate from the campaign screen or ask Max — updates apply after you confirm and may resync.

Step 3

Audiences submenu: create custom audiences — lead form activity, Facebook page engagement, Instagram engagement, or lookalike from a source audience + country/ratio; saving creates them in Meta for targeting.

Step 4

Lead forms: manage forms for lead ads; you can build a form with questions and thank-you screens per the UI.

Step 5

Pixel & dataset: view, create, or connect Meta pixels needed for website conversions.

Step 1

Campaigns → Audiences.

Step 2

Click create audience and pick a type: lead form, Facebook page engagement, Instagram engagement, or lookalike.

Step 3

Lead form: pick a form and event (opened, submitted, dropped) and optionally limit countries.

Step 4

Page / Instagram engagement: pick the page or account and engagement type; optionally restrict to specific posts.

Step 5

Lookalike: pick a source audience, country, and similarity ratio; saving creates the audience in Meta.

Step 6

Requires an active connected ad account — otherwise lists or creation will fail.

Step 1

Campaigns → Lead forms.

Step 2

See Meta-synced forms or create a new one.

Step 3

For a new form: name, privacy policy URL, form language, questions (drag to reorder), thank-you screen and optional button.

Step 4

You may use Max to draft screening questions when the UI offers it.

Step 5

Save and publish to Meta per the flow; the form is then selectable in lead campaigns.

Step 6

Lead Ads terms in Meta must be accepted once per account — follow any link the app shows.

Step 1

Campaigns → Pixel & dataset.

Step 2

View existing pixels or create a new one — name and ID appear in the list.

Step 3

Domain verification and event setup happen in Meta Events Manager; ensure the pixel fires events.

Step 4

In website/sales campaigns select the pixel and conversion event from the lists.

Step 5

If a pixel is missing, revisit Connections and confirm scopes include pixel management.

Step 1

Open Analytics and pick a data source (Meta ad account, store connection if listed, etc.).

Step 2

Choose a date range (e.g. 7d, 30d).

Step 3

Refresh if needed; review metrics, charts, and breakdowns supported by that integration.

Step 4

If there is a separate store tab (e.g. Shopify), switch there for the same dates to see commerce metrics when configured.

Step 1

When publish fails, read the full toast or banner — codes or keys sometimes appear.

Step 2

Expired connection (190): disconnect and reconnect under Connections.

Step 3

No payment method on Meta: add billing in Meta Billing Center and retry.

Step 4

Missing destination URL or form: return to ad or campaign edit and complete required fields.

Step 5

Targeting rejected (e.g. non-numeric region): remove and re-add locations via search, not raw abbreviations alone.

Step 6

Policy block: adjust copy or creative to comply with Meta ad policies.

Step 7

Iconzon may show suggested fixes for specific codes — match them to your error text.

Step 1

Open Connections; for each platform click connect or reconnect.

Step 2

Facebook / Instagram OAuth: approve permissions in Meta's window; you return to Iconzon when done.

Step 3

After Facebook, if a page lacks an ad account, a dialog may open to pick Business Manager and ad accounts — complete it.

Step 4

Select which ad accounts belong to the organization when multiple are offered.

Step 5

TikTok: connect for organic posting; paid TikTok ads are not shown as supported on the ads cards.

Step 6

WhatsApp: can start from a special link (e.g. ?connect=whatsapp) or in-app flows — complete Meta consent.

Step 7

Problems: disconnect and reconnect; for permission errors approve extended scopes in Meta.

Step 1

At the top of the sidebar you see the brand switcher with the active brand name.

Step 2

Click to open the list of brands you can access in the organization.

Step 3

Pick another brand to load its data, media, and campaigns — a short loading state may appear.

Step 4

Create new brand starts the brand wizard (see its guide).

Step 5

If you belong to multiple organizations, confirm you're in the right one before publishing.

Step 1

In the sidebar brand area, open the brand list.

Step 2

Choose create new brand (wording may be «Create new brand»).

Step 3

Complete the brand wizard from step 1 through the last step (basics, website, identity, audience, personas, insights, goals, products) — you can save partial info and return later.

Step 4

Save; the brand appears in the list and you can switch to it.

Step 1

Open Settings from the sidebar.

Step 2

Go to the «Brand identity» step in the wizard (after basics and website).

Step 3

Paste a valid image URL or upload using the button on the screen.

Step 4

Continue or scroll to save the wizard so the logo updates.

Step 1

Settings → Products step (last step of the brand wizard, after goals).

Step 2

Add a row: name, description, optional price, landing URL.

Step 3

Save the wizard; edit anytime by returning to this step.

Step 4

Products power Max and the optional product picker in AI campaign input.

Step 1

Settings → Personas step (after the general target audience step).

Step 2

Add up to four ideal customer profiles: name, age, job, interests, etc.

Step 3

Link each persona to products from your list (once products exist).

Step 4

Save. In Max-driven campaigns you can choose which personas drive creative splits.

Step 1

Open Account settings from the user menu (sidebar bottom or mobile menu).

Step 2

Update name, profile photo, phone, and password in the relevant cards.

Step 3

Pick interface language — Hebrew or English; layout direction updates automatically.

Step 1

Account settings shows current plan: name, price, and renewal date.

Step 2

Upgrade or plan changes follow the buttons or links shown (often via Polar or an external billing page).

Step 3

A downgrade to «one brand» may ask which brand to keep — others lose access.

Step 4

Organization deletion is only available when you're the sole member — read the warning.

Step 5

For invoices or recurring charges use support or the linked customer portal when available.

Step 1

Open Contact us from the user menu or account area.

Step 2

Pick a reason (technical support, sales, cancellation, etc.).

Step 3

Fill name, email, phone if needed, and a clear message.

Step 4

Submit — you'll see confirmation; the team responds per service SLAs.